Legal

Privacy Policy

Last updated: March 2025

1. Who We Are

Smart Market Group Pty Ltd (trading as Smart Market) is a Melbourne-based Australian business that installs and operates fully managed smart vending machines in workplaces and residential buildings. Our website is thesmartmarket.com.au.

For any privacy-related enquiries, contact us at:
Email: jake@thesmartmarket.com.au
Phone: 0408 857 352

2. Information We Collect

We collect personal information when you interact with us, including when you:

• Submit an enquiry form on our website
• Contact us by phone or email
• Interact with our LinkedIn or social media pages
• Use one of our smart vending machines (payment data processed by third parties)

The types of information we may collect include:

• Name and job title
• Company or business name
• Email address and phone number
• Location of your workplace or building
• Any other information you choose to provide in your enquiry

We also collect non-personal information automatically through our website, such as browser type, pages visited, and time spent on site, via Google Analytics and Google Ads tracking.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry and communicate with you about our services
• Arrange installation and ongoing management of a Smart Market at your location
• Send you relevant information about Smart Market if you have opted in
• Improve our website and marketing through analytics
• Meet our legal obligations

We will not use your information for any purpose that is unrelated to the above without your consent.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Web3Forms (form submission processing)
• Google (website analytics and advertising — Google Analytics, Google Ads)
• LinkedIn (advertising and lead generation)
• Netlify (website hosting)

These providers are required to handle your information securely and only for the purposes we specify.

5. LinkedIn Lead Gen Forms

When you submit your information through a LinkedIn Lead Gen Form, LinkedIn collects your information on our behalf and passes it to us. By submitting a LinkedIn Lead Gen Form, you agree to LinkedIn's privacy policy as well as this policy. We use the information collected solely to follow up on your interest in Smart Market's services.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies for the following purposes:

• Google Analytics — to understand how visitors use our website
• Google Ads — to track conversions and measure the effectiveness of our advertising
• LinkedIn Insight Tag — to measure LinkedIn ad performance (if applicable)

You can control or disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of certain parts of our website.

7. Data Storage and Security

Your personal information is stored securely. We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Our website is hosted via Netlify and uses HTTPS encryption.

We retain your personal information only for as long as necessary to provide our services or as required by law.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at jake@thesmartmarket.com.au.

9. Third Party Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, please contact:

Jake Barker
Smart Market Group Pty Ltd
Melbourne, Victoria, Australia
Email: jake@thesmartmarket.com.au
Phone: 0408 857 352

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.